Lead a complex IT service transition with enterprise-wide impact. If you’re an experienced Transition or Project Manager who thrives in high‑stakes environments and knows how to move critical IT services without disruption, this role offers a major opportunity.
Our client is undertaking a significant transition of IT services—including Service Desk, Server Support, Database Services, and core infrastructure—to a new vendor. We’re looking for a seasoned professional to take ownership of planning, coordination, risk management, and stakeholder engagement throughout this complex migration. This is a contract role where you’ll play a pivotal part in ensuring the business remains stable, informed, and confident as services shift to a new operating model.
What You’ll Be Doing
Transition Planning & Execution
• Develop and manage detailed transition plans
• Work collaboratively with the incumbent vendor and internal technical teams
• Drive execution and ensure smooth, coordinated delivery across all streams
Risk & Compliance Management
• Identify, assess, and mitigate transition risks
• Ensure compliance with organisational standards and industry best practice
• Protect service continuity and minimise operational disruption
Stakeholder & Vendor Engagement
• Act as the key interface across vendors, internal teams, and senior leaders
• Maintain transparency, communication, and alignment throughout the transition
• Support effective, timely decision-making
Operational Readiness
• Ensure complete, validated handover into BAU
• Clarify responsibilities and support models
• Confirm teams and processes are fully prepared for ongoing support
What You’ll Bring
Experience
• Extensive experience delivering large-scale, complex IT projects in enterprise environments
Transition Management Expertise
• Proven experience transitioning services between vendors
• Strong understanding of dependencies, change impacts, and migration risks
Technical Knowledge
• Good understanding of ITIL practices
• Familiarity with cloud technologies such as Azure
• Ability to engage confidently with infrastructure, platforms, and support functions
Soft Skills
• Exceptional communication and stakeholder management
• Ability to lead through ambiguity with confidence and clarity
• Strong leadership presence and a proactive, solutions-focused approach
Why This Role?
• High-impact project with visibility across the organisation
• Opportunity to shape and influence a major IT service transition
• Work closely with senior stakeholders and technical experts
• Contract role with competitive rates and strong support
If you’re a confident IT Transition Manager who can keep complex workstreams moving while maintaining calm and clarity, we’d love to hear from you. Ideally, you will be available to start this engagement within 2 weeks.
Apply now
or reach out for a confidential conversation.
Transition Manager - Service Management
Transition Manager - Service Management
Contract Type:
Contract
Location:
-
Industry:
Contact Name:
Jonny Hay
Contact Email:
jonny.hay@starfishconsulting.co.nz
Contact Phone:
04 473 4737
Date Published:
08-Mar-2026
